Route
Rules move known categories instantly: password resets, billing, bug reports, and escalation domains.
- Detect customer tier and route to the right queue
- Forward incident patterns to on-call
- Auto-attach known metadata (plan, product)
Use case
Support triage
Support inboxes fail when everything is urgent and the same questions arrive forever. NeoMail makes repeatable work explicit and keeps edge cases safe.
Coach
Unmatched messages land in the catch-all with suggested intent, tags, and a draft reply. You approve what goes out and what gets logged.
- Suggest the smallest correct next action
- Draft a reply with the right tone
- Keep send and external writes gated
Learn and remember
When the same edge case repeats, NeoMail can propose a rule. Second Mind keeps short-lived context for active incidents and a fixed record for recurring policies.
- Repeated coaching choices become suggested rules
- Rolling memory for current incident threads
- Fixed context for policies and known limitations
Typical connectors: Issue trackers or internal tools via MCP, plus CRM for customer tier. Keep writes behind approval until you trust each flow.