1. The service

NeoMail is a native macOS email client with rules, a catch-all for unmatched mail, optional Second Mind memory, and integrations with third-party tools (for example CRM or calendar services). Suggestions, agents, and other assisted features are provided through NeoMail’s processing only. You may not supply, configure, or use your own API keys for large language models or similar AI services inside NeoMail.

We do not operate a replacement cloud mailbox for your email. Standard provider terms and your own security practices also apply when you connect accounts.

Attempting to circumvent this restriction (for example by proxying traffic, injecting keys, or using unauthorised integrations to use your own API credentials with NeoMail) violates these Terms and may result in suspension or termination of your access.

2. Eligibility and account

You must be legally able to enter a binding agreement in your jurisdiction. If you subscribe or start a trial through a payment flow, you must provide accurate billing information. You are responsible for activity under your subscription and for keeping your device and accounts secure.

3. Trial and subscription

We may offer a time-limited trial with full or partial features. Where a payment method is required to start a trial, you authorise us (or our payment processor) to charge the advertised subscription price when the trial ends unless you cancel in time according to the instructions shown at purchase.

Subscription fees, billing cycle, and taxes (including VAT where applicable) are shown at checkout. We may change prices with reasonable notice; changes apply to the next renewal unless law requires otherwise.

You may cancel your subscription through the billing or account tools we provide. Cancellation stops future charges; it does not refund past periods unless required by law or explicitly stated at purchase.

4. Licence to the software

Subject to these Terms and your payment (when applicable), we grant you a personal, non-exclusive, non-transferable licence to install and run NeoMail on Macs you control, for your own use. You may not rent, lease, sell, sublicense, or reverse engineer the software except where mandatory law allows.

5. Acceptable use

You agree not to use NeoMail to violate law, infringe others’ rights, send unsolicited bulk mail in breach of provider policies, or attempt to disrupt our systems, other users, or third-party services. We may suspend or terminate access if we reasonably believe you have breached these Terms or create legal or security risk.

6. Third-party services

Mail providers, payment processors, and analytics on our website are independent services; their terms and privacy policies apply to your relationship with them. NeoMail may use underlying technology vendors or subprocessors to deliver assisted features, but you do not bring your own API keys for those features inside the app. We are not responsible for outages, pricing, or policies of mail providers or payment systems beyond our reasonable control.

7. Updates

We may ship updates, including automatic updates where the platform allows. Some updates may be required for security or continued compatibility. Continued use after we post updated Terms constitutes acceptance of the changes for future use, except where stricter notice is required by law.

8. Intellectual property

NeoMail, its branding, and related materials are owned by us or our licensors. Except for the licence in section 4, no rights are granted. Feedback you voluntarily provide may be used to improve the product without obligation to you.

9. Disclaimers

NeoMail is provided “as is” and “as available”. We do not warrant that the software will be uninterrupted, error-free, or that automated suggestions will be accurate or suitable for any purpose. You remain responsible for reviewing messages, compliance, and decisions before sending mail or acting on suggestions.

10. Limitation of liability

To the maximum extent permitted by applicable law, we and our suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of NeoMail.

Our total liability for claims arising out of or related to these Terms or the service in any twelve-month period is limited to the amount you paid us for NeoMail in that period (or, if none, fifty euros (€50)). Nothing in these Terms excludes or limits liability where such exclusion is unlawful (including death or personal injury caused by negligence, or fraud).

11. Termination

You may stop using NeoMail at any time. We may suspend or terminate the service or your access if you breach these Terms, if we discontinue the product with reasonable notice where practicable, or as required by law. Provisions that by nature should survive (including sections 8–10 and 12–14) survive termination.

12. Governing law and disputes

These Terms are governed by the laws of Belgium (excluding conflict-of-law rules that would apply another law), consistent with our being established in Belgium. If you are a consumer resident in the European Economic Area or the United Kingdom, you also benefit from any mandatory protections of the laws of your country of residence, and you may bring proceedings in your local courts where those laws allow.

13. Changes to these Terms

We may update these Terms by posting a new version on this site and updating the effective date. Material changes will be indicated reasonably in advance where required by law (for example by email to your billing address or an in-app notice).

14. Contact

If you have any questions about these Terms, contact us at maximdekock@synchronised.be. You may also use the support or billing contact channel provided with your purchase or in the NeoMail app.

Enterprise customers may rely on separate written agreements where those agreements explicitly override conflicting provisions above.