Operations is a stream of approvals, updates, and handoffs. NeoMail keeps the inbox part consistent: route predictable updates and keep decisions readable.
Rules separate mail types that should not share the same queue: approvals, vendor updates, customer escalations, and internal handoffs.
The catch-all suggests next steps for ambiguous threads: ask one clarifying question, turn mail into a short action list, or forward with context.
Second Mind stores how we do this context per project. Repeated catch-all choices can become a rule as work stabilises.
Typical connectors: Internal tools via MCP, CRM where needed, and calendar constraints for scheduling from mail.